Service Support
Service Support
★ Free Warranty
One-year warranty factory service. All parts damaged within the warranty period shall be replaced free of charge.
★ Free Installation
On-site free installation to ensure smooth production.
★ Free Technical Training
Professional training of operating and maintenance.
★ Free Technical Support
7 * 24 hours technical online support.
★ Free Software Upgrade
Offer free software upgrade whole lifetime.
Pre-sale service
● Step one:The customer puts forward the demand for production,then Professional engineers will according customers demand,recommend Full SMT LINE SOLUTION.
● Step Two:Professional engineers will check Client Factory online,Provide customers with suitable SMT LINE LAYOUT solutions and suggestions.Help customers set up production lines faster.
● Customized Services: Don't miss this opportunity to visit us and led us know of your current problem and special needs,we have professional R&D team and can provide Customized services.
In-sale service
● In the production process, there is a strict quality control process:Material inspection--Inspection at assembly--Inspection after assembly--Trail ● production testing--Aging test--Machine delivery.
● Support customers to the workshop site inspection machine, all to customer needs as the center, within a reasonable range, to customer satisfaction.
● Incoming materials test production:Customers can send their own raw materials to test production, on-site inspection of production; Eliminate customer concerns, let customers more at ease.
After-sales service
● Installation and training:global installation and training services,We have established service offices in China and many countries and regions in the world, in order to facilitate and quickly respond to customer needs and solve problems.
● Remote technical support:The Remote Machine Support displays the customer's machine screen remotely on Service Engineer PC via the Internet, while remotely viewing the machine screen and its information the Service Engineer able to investigate the trouble content identify the defective part and the cause of trouble.
● 24H Support Service:round-the-clock professional support;Start providing 24hour service worldwide we are fully committed to look after you our valued customers and provide as soon as we can.
● Visit customers regularly and gather information.Troubleshoot machine problems for customers, if there are remaining problems, to help customers solve.
No. 739, Zhou Shi Road, Hezhou Community, Hangcheng Street, Baoan District, Shenzhen
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